Wednesday, July 20, 2016

If You Haven't Received Your Nordstrom $10 Credit Yet...


If you signed up for Nordstrom Rewards back when I blogged about it in the middle of June, then you qualified to receive a $10 credit from Nordstrom that you can use for the Anniversary Sale, which officially starts at Midnight Pacific on 7/22.

To be clear, you can still sign up for Nordstrom Rewards HERE, but the $10 credit promotion ended on July 10th and it is now over. So you will NOT receive a $10 credit if you join now (but I still think you should join if you haven't already, because you will accrue points with all of your purchases from Nordstrom and Nordstrom Rack, both in-store and online, and also on HauteLook, which will earn you future rewards. If you're already making those purchases anyway, you might as well earn rewards, right?).

IF YOU SIGNED UP DURING THE $10 CREDIT PROMO AND YOU HAVE NOT RECEIVED YOUR CREDIT YET:

Some of you received your $10 credit via email on 7/19 (thanks so much to everyone who took the time to let me know that) but I have not, and I know many of YOU have not as well, since several of you have been asking me about this here on the blog and via social media.

I did a live-chat with Nordstrom today, and they asked me to call the Nordstrom Credit Department at 1-800-964-1800 for further assistance (FYI, they're open 24/7). So I called, and I found out that the emails containing the $10 credit just started to be sent out yesterday (7/19). The representative I spoke with knew that some customers had not yet received theirs. He told me that we all should be getting our credits via email by 7/21, so to just keep on eye on my in-box (and also check my spam/trash folder).

UPDATE (7/21/16):

I have still not received my credit as of 6:30PM Pacific on 7/21. I called the number above twice today and also sent Nordstrom customer service an email. From what I can tell, based on conversations with various representatives, the $10 promo credit is being handled by a third party, which is why Nordstrom cannot just deposit the credit into our accounts. It has to come via email, and I was told the emails are coming in waves, with the last batch to be sent "by 7/22". WHEN on 7/22? I have no idea. Reader Jenn also received a response from Nordstrom via email and kindly shared the email response with us:

Thank you for contacting us. Due to the response for the promotion, the $10 promotional certificate will be sent via email in a phased rollout beginning July 19th- July 22nd. In the event that you do not receive the email by July 22, please contact CashStar at 1-844-639-8924.

If I can help you with any other questions, please feel free to send another message or call us at 1-800-964-1800. We’re here to take your call 24 hours a day, 7 days a week. Thank you for your cooperation. We look forward to serving you.

If you do not receive your credit by 7/22, try giving CashStar a call at the number above and hopefully they can help. That's all I have for you so far, but please know that I'm in the same boat as many of you. Hopefully we get those emails any moment now!
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71 comments

  1. I live chatted with them yesterday and they told me not to worry, that i would receive it in time for the sale!

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    1. Oh great! So glad to hear you received basically the same response. Thanks, Connie! :D

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  2. Thanks! I haven't received mine and was wondering. I'll keep an eye out!

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    1. You're welcome, Lauren! Hopefully we both get that email tomorrow. Fingers crossed! :)

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  3. I haven't received mine either and I was wondering if they lost my email. Thanks for the update!

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  4. Are you already a Nordstrom rewards member if you have a Nordstrom credit card? This looks like the same benefits the card has.

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    1. Yes. Cardmembers earn rewards faster, 2 points per dollar, and qualify for early access on the sale. I have Nordstrom Debit, so I know.
      The Rewards program is two tiered; one for Cardmembers, the other for those who use other types of Charge/credit/debit cards. They only accumulate one point per dollar.
      However, rewards are the same regardless.

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    2. So, should I sign up for Nordstrom Rewards as well? Or would this not do anything for me, since I'm already a Nordstrom credit card holder?

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    3. Erin, like frothe3 said above, you already earn 2 points per dollar, and the Rewards account only earns you 1 point per dollar. So you're all set and don't need to sign up for this. :)

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  5. Nothing yet. I checked all the folders.

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    1. Me either. I called again and they said we should get the email today. Really hope it comes before the sale starts at Midnight PST!

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  6. This might be a dumb question but I have never shopped this sale before. Are we only able to use the $10 credit towards anything in the 'anniversary sale' section or can we use it on anything on the site... like a regular good old Mac lipstick?

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    1. Not a dumb question at all! You can use it on anything. You can also use it at Nordstrom Rack or HauteLook, I believe! :)

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  7. Nope.. nothing yet for me either. :(

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    1. Hopefully we'll get them later today! :)

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  8. Keep in mind that this promotional money has an expiration date and will not be accommodated past the date. :)

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    1. Yep, I mentioned in my original post that I linked to above that you can use this credit through Aug 7th. :)

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  9. Thank you very much for the info! I haven't got mine yet, but I will let you know when I do. =}

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    1. Thanks so much! I appreciate that. :)

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  10. Got mine on the 19th. I hope yours and everyone else that is waiting gets it today.

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    1. Lucky you!!! Still waiting....

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  11. I haven't received mine either...for folks that did receive it - what was the title of the email that contained the $10 credit? Just might make it easier for me to sift thru my spam folder. Thanks!

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    1. It says Nordstrom rewards as subject . I have gmail , didn't go to spam .

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    2. "Nordstrom Rewards member, here's your $10 promotional certificate." :)

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  12. I received mine on the 19th! Now the hard part: what to use it on!!! 😂😂

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    1. Tell me about it! I still haven't rec'd mine but I'm having a hard time figuring that out! ;)

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  13. Hi G do u know what time exactly the sale starts for non card holders? I'm wanting to get the Lorac palette and very willing to stay up into the nite to get it. Great deal but I love and have thing for their palettes like this. They r suppose to have two different versions online also. Just watched EmilyNoel video on the sale. I thought I saw both the other day but not figuring it out today. I just see the one or the description for the one. I want to make sure I order the right one. HELP HELP????

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    1. Joyce, I mention the start time and also those LORAC palettes (there are DEFINITELY two) plus LOTS of other things that will be on sale in my Guide to Shopping The Nordstrom Anniversary Sale Beauty Deals blog post. Check out that post! Oh, and the sale starts at Midnight PST tonight:

      http://nouveaucheap.blogspot.com/2016/07/a-comprehensive-guide-to-shopping-2016.html

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    2. Thank u so much. I am so sorry. I forget so easy. I was thinking it was just about early access. I have seen so much on it. I don't have a card I don't have any credit cards. I am way too scared to have any of those. Unless ppl them the end of every month they chg a lot. Learned the hard way. Thank God it wasn't a lot of money. I did find the other palette they have. I have to get the Romance. I hope anyway. Have it pulled up and ready to go to put in my cart. I hope I get it.

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  14. I haven't received my email for my credit either...even though Nordstrom sent me advertisements on the anniversary sale today lol. I hope they send it before the sale starts. But thanks for updating us G, now I and others know that we're not alone on this!

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    1. I really hope we get them before the sale starts tonight as well, Mikki. Fingers crossed! And you're so welcome. :)

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    2. Same here. Ridiculous... They sent me an ad for the rewards program, but no points. lmao At this point I don't expect an email at all.

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  15. Thanks for keeping on top of this!
    Anyone have experience with returns at Nordstrom? I want to buy the (greatly discounted) Clarisonic Fit, but I'd like to be able to return it if it ravages my skin. I've been spoiled by Sephora's return policy.

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    1. You're welcome! Nordstrom is widely known for their excellent return policy. I've never had an issue with returning something. You can check out all of the details here:

      http://bit.ly/29Qt8E3

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  16. So I live chatted, the rep swore they all went out on the 19th, and that one went to my email address. I called the number, she couldn't find one in my account and didn't know how to fix it. I signed up 06/07/16, so well before the deadline.

    My question is why do they need to email them out at all? Why not just load it to the online account? The same way as when you sign in, your Nordstrom Rewards number auto-populates, why not just load it to the profile?

    Nordstrom just torched their relationship with a lot of shoppers.

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    1. Mine just came in at noon today (07/22/16). Hope everyone else's shows up soon.
      BTW, the website from a desktop periodically asks for you to take a survey on your site experience. The final question is a good location to comment on how the Nordstrom Rewards experience has gone for you.

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  17. I still haven't received mine either :( I already know what I'm getting (non beauty related) and I'm scared it will sell out so as much as I hate missing out on a deal I prob won't wait for it and will place my order tonight regardless.

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  18. Every time I hear my email notification I get my hopes up and then they're crushed cause it's not from Nordstrom lol

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  19. I emailed Nordstrom and this is their response:

    Thank you for contacting us. Due to the response for the promotion, the $10 promotional certificate will be sent via email in a phased rollout beginning July 19th- July 22nd. In the event that you do not receive the email by July 22, please contact CashStar at 1-844-639-8924.



    If I can help you with any other questions, please feel free to send another message or call us at 1-800-964-1800. We’re here to take your call 24 hours a day, 7 days a week. Thank you for your cooperation. We look forward to serving you.

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    1. Thank you so much, Jenn. This helps a lot and I just got a similar email when I tried that route too (wasn't getting anywhere with live chats and phone calls). Will update my post and add that number!

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  20. 10:00pm eastern and still no coupon. I hope you get yours soon! :-(

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  21. Haven't received it yet either. Has anyone here actually received their email?
    I'm not too worried, knowing Nordstrom if things get messed up they should find a way to make it right.

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  22. 12:48AM 7-22-16- No coupons at any e-mails/phone numbers I signed up with. Not sure what is up. :(

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  23. I just called Nordstrom and they said they are still sending it out. Now the question is should I purchase something. It's still a nice deal but better deal with the $10.

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  24. I've just received mine! I thought it would never come, but it's finally here. XD For those wondering, the title of the email is "Nordstrom Rewards member, here's your $10 promotional certificate." Hope that helps!

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  25. I was told by CS yet another wave was going out on the 22nd. As cash star doesn't open til 8 am, I ordered the CT palette as I am afraid it would sell out.

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  26. Nope still haven't received mine. I second Vanilla Dream cream - should I get something or give up...

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  27. I still haven't gotten mine. So disappointed!

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  28. I'm on the east coast and since I still haven't received my email with the code, I called Cash Star this morning. They told me that many gift cards including mine are still processing and will be out by end of business today. ��

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  29. I just called today at 8:30 (central) and was told that due to the volume of new sign-ups, it would be another 24-48 hours. So if I don't have it by Sunday, I guess I have to call back. I'm kind of surprised this is happening since Nordstrom is known for amazing customer service.

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  30. Haven't received my code as of 9:45 EST and now the Lorac palette I had my eye on was sold out! Bummer. :(

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    1. I got my $10 email around 8 am this morning and then also found the Lorac palette I wanted was sold out :( I knew I should've just bought it last night when I added it to my cart, but I (foolishly) really wanted to save the $10! I could've used it on something else, but I kind of thought since the palette made it through the pre-sale without selling out, then it would still be available at least through today.

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  31. I just received mine about a hour ago!

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  32. I signed up in June and have not received an email yet for the $10. The wait is killing me since I have my eye on something already!

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  33. I hope they fix things soon, still haven't got my $10 since the last post and my desired item is sold out sadly. I was wondering if Nordstrom tends to restock during this sale. Thanks so much!

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  34. Update to my (as yet unpublished) comment: I just received my credit. :)

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  35. Finally got mine this morning!

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  36. I still haven't received my coupon. This is what they told me during chat just a couple of minutes ago:
    "Max M.
    I'm so sorry for the inconvenience!
    We received such an incredible response to the $10 bonus Nordstrom Note promotion that not all of them have been sent out quite yet. This bonus will be delivered as an e-giftcard, so keep a close eye on your e-mail! We plan to have all remaining Notes delivered by the end of the day today."

    Max M.
    "I'm so sorry about that! You can also go ahead and submit your order online now then contact us by phone at 1.888.282.6060 once your gift card has arrived - we will be happy to add it to any existing orders."

    Now to order or to wait for the gift card and order... :D

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  37. Hi G ,
    I got Mine at 12.30 CST timing .

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  38. I am the unknown at 3:58 am. I just got the certificate @ 2:10 PM EST. I will need to call Nordstrom a little later to apply the certificate after work. Here's hoping it all goes well.

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  39. Yes! Finally got mine this afternoon.

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  40. I just got mine at around noon today. 7/22

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  41. I received my Nordstrom $10 promo certificate on 7/22. Thanks for the head's up!

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  42. Got mine today and it's not from cash star it's from Nordstrom!!! Woohoo!

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