Wednesday, July 20, 2016
If You Haven't Received Your Nordstrom $10 Credit Yet...
If you signed up for Nordstrom Rewards back when I blogged about it in the middle of June, then you qualified to receive a $10 credit from Nordstrom that you can use for the Anniversary Sale, which officially starts at Midnight Pacific on 7/22.
To be clear, you can still sign up for Nordstrom Rewards HERE, but the $10 credit promotion ended on July 10th and it is now over. So you will NOT receive a $10 credit if you join now (but I still think you should join if you haven't already, because you will accrue points with all of your purchases from Nordstrom and Nordstrom Rack, both in-store and online, and also on HauteLook, which will earn you future rewards. If you're already making those purchases anyway, you might as well earn rewards, right?).
IF YOU SIGNED UP DURING THE $10 CREDIT PROMO AND YOU HAVE NOT RECEIVED YOUR CREDIT YET:
Some of you received your $10 credit via email on 7/19 (thanks so much to everyone who took the time to let me know that) but I have not, and I know many of YOU have not as well, since several of you have been asking me about this here on the blog and via social media.
I did a live-chat with Nordstrom today, and they asked me to call the Nordstrom Credit Department at 1-800-964-1800 for further assistance (FYI, they're open 24/7). So I called, and I found out that the emails containing the $10 credit just started to be sent out yesterday (7/19). The representative I spoke with knew that some customers had not yet received theirs. He told me that we all should be getting our credits via email by 7/21, so to just keep on eye on my in-box (and also check my spam/trash folder).
I have still not received my credit as of 6:30PM Pacific on 7/21. I called the number above twice today and also sent Nordstrom customer service an email. From what I can tell, based on conversations with various representatives, the $10 promo credit is being handled by a third party, which is why Nordstrom cannot just deposit the credit into our accounts. It has to come via email, and I was told the emails are coming in waves, with the last batch to be sent "by 7/22". WHEN on 7/22? I have no idea. Reader Jenn also received a response from Nordstrom via email and kindly shared the email response with us:
Thank you for contacting us. Due to the response for the promotion, the $10 promotional certificate will be sent via email in a phased rollout beginning July 19th- July 22nd. In the event that you do not receive the email by July 22, please contact CashStar at 1-844-639-8924.
If I can help you with any other questions, please feel free to send another message or call us at 1-800-964-1800. We’re here to take your call 24 hours a day, 7 days a week. Thank you for your cooperation. We look forward to serving you.
If you do not receive your credit by 7/22, try giving CashStar a call at the number above and hopefully they can help. That's all I have for you so far, but please know that I'm in the same boat as many of you. Hopefully we get those emails any moment now!
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