Thanks to several of you here and on social media for the heads-up about this one! If you placed an order for the Target Beauty Box and you were charged a shipping fee (even if you did not use a Red Card to make your purchase), this was apparently done in ERROR and everyone was supposed to receive this box with FREE SHIPPING. This has been confirmed by Target (see the Target Style Facebook wall) and they are asking that you call Target Customer Service at 800.591.3869 to have your shipping fee returned back to you (just be sure you have your order number handy, which you should have received via email after placing your order).
If you have not yet placed an order, this glitch should now be fixed on the Target website (click here for the link to order the Beauty Box) and you should NOT be charged a shipping fee, no matter how you pay for this box.
Thanks again to everyone who took the time to give me a heads-up about this. I really appreciate it!
30 comments
Unfortunately it is not yet fixed on the website. I just tried to order and am still getting charged shipping.
Calling the 800# is useless. CS doesn't know about it and will push you to get a Red Card.
Thank you so much for the heads up! Apparently, the Target Style Facebook page is providing a reference number for the return that helps you get past any sticky situations with the customer representatives. The code is: 3-929329500. Happy Returns (literally)!
it's still charging shipping ( i didn't use a redcard to pay) it also says it's free shipping only with redcard
Thank you thank you thank you! I've always wanted to get one of these boxes and always miss it. This time I got it. I used my Target card but with tax it came to $5. Not bad at all! You have made my day!
I just tried to purchase it, and it looks like the shipping problem has not yet been fixed.
I just bought one an hour ago and there still is a glitch, but I called and they reimbursed me right away!!
If you look at the product description it says Target will pay for the shipping, period (not just for Red Card). Again, Target confirmed this on their FB page and are aware of the glitch. Hope that helps!
Ask to speak to a manager, and also refer them to what they posted on their FB page. Many people are receiving the refund without issue (see comment below). Hope that helps.
I purchased 2 at 3pm and the glitch is still occurring. Will call CS for reimbursement.
still not fixed, and cs was hostile about issuing a shipping refund.Bizarre. The BB cream is worth the price..its great
I'm SO excited for this box!!!!!!
What a mess! As of 5:48 PM EST, shipping still being charged and customer service is clueless and no one speaks ENGLISH!!
Still a glitch at 7:24PM EST. Haven't tried calling customer service yet. After reading The Single Nester's comment, kind of wishing I hadn't bought this thing.
I just tried (7:50 EST), and the shipping is still being added. I will not order until they fix this because I hate dealing with customer "service".
Thank goodness I saw this on facebook whilst procrastinating, otherwise I would have just gone on my merry way completely unconcerned. I sent off a quick email, and if I don't get a response by the time I'm out of class tomorrow I'll call them up (even though I'd rather not with what I've been seeing on the facebook page.)
Big fail for Target. Customer service is in India and the representatives barely speak English. He doesn't want to refund my shipping and instead wants me to apply for a Redcard and get free shipping that way. I'm kind of disgusted with the whole thing now.
I ordered earlier and got charged shipping. I called customer service just now, and while the rep was hard to understand, they issued me a refund - no problem. It is a little annoying that they haven't fixed the issue, but I'm glad it was resolved without too much effort.
Just ordered mine, and although the error wasn't fixed and I was charged for shipping, I called the customer service line and my shipping was refunded in less than a minute. Sounds like their CS knows what's going on now and will fix it really quick!
I wondered, it said right on the page it was free shipping, I figured it was a kind of typo and they meant Red Card free shipping...
Thanks for the info as I don't use social media..will have to try to call and see what happens...
CS refused to process a return to my paypal account and instead will only give me a giftcard, even though I provided the reference number. I just sent an email as well so hopefully they do it as a refund. They also refused to pass me to a supervisor.
It just worked for me now with the free shipping!! Paypal payment was still charging shipping, but I used a credit/debit card instead and the free shipping DID work.
Thanks soooo much for posting this!! I am excited about every single thing in here! That mascara is fabulous; I have it in the black/brown already!
Just to let you know. I just purchased through PayPal and I was NOT charged shipping.
I had the same thing happen, but I was fine with the e gift card because I shop at Target often. They told me it would arrive in my e-mail within four hours. It didn't. When I called back, they said they were now crediting the money back to my PayPal account. I would suggest calling back to try and talk to a new representative. CS is frustrating sometimes...
I e-mailed guest.service@target.com last night and had the refund e-mails this morning (I hate calling customer service). Thanks for letting us know about this, G!
It says "currently unavailable online" :(
I got my refund email this morning, they called my Jennifer (not sure what that's about, I know that's my moms name, but I'm still confused) either way though I DID get shipping refunded.
I was going to email guest.service@target.com
but when I checked order status just now, it shows the shipping discounted and just $5.80 (box + tax)....
However my Paypal is still pending $11.42, so hopefully it all shakes out in the end
Really appreciate all the info on this on the post & comments! :)
has anyone's shipped yet?
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