tag:blogger.com,1999:blog-923437194678664102.post2625762713850230182..comments2024-03-23T14:08:24.794-07:00Comments on Nouveau Cheap: Free Shipping On All Orders Today Only at e.l.f. (Plus, an Update on the Ambient Palette...)G.http://www.blogger.com/profile/16658662222451658254noreply@blogger.comBlogger17125tag:blogger.com,1999:blog-923437194678664102.post-14420056790826056702015-07-06T09:09:39.903-07:002015-07-06T09:09:39.903-07:00I just called customer service after having not re...I just called customer service after having not received it, and i am so glad i did! the lady i spoke to was extremely nice and told me that i should call back wednesday (when the ambient palette will be back in stock) and she will get it shipped out to me! i'm glad i never asked for a refund, because i had purchased it with a coupon code for free shipping!JessiandtheWolfhttps://www.blogger.com/profile/00441557696937073556noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-21446302838640302192015-07-01T21:27:38.568-07:002015-07-01T21:27:38.568-07:00Yeah, I was a little more harsh in my response bac...Yeah, I was a little more harsh in my response back and they didn't reply. I mean oh well, it is just makeup...but it was more the principal of the matter. I felt it wasn't handled too well and it is kind of strange to leave customers hanging like that..I mean it was over a week and here I am sitting waiting for it to show up in my mailbox!<br /><br />It was the only item I had ordered as well, so the response saying sorry an item was missing made me laugh since that one item was the entire order! Anonymoushttps://www.blogger.com/profile/13331132448747331389noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-43201587552812467022015-07-01T17:07:19.597-07:002015-07-01T17:07:19.597-07:00I had the exact same thing happen to me. I happene...I had the exact same thing happen to me. I happened to e-mail them to ask them about the status of my palette (which is the only item I ordered) and they sent a generic copy & paste e-mail and refunded my money. I replied back and told them I was hesitant to shop with them in the future. No response to that e-mail yet, though!Jeanniehttps://www.blogger.com/profile/14714149980853526974noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-11921811272305598302015-07-01T16:40:09.803-07:002015-07-01T16:40:09.803-07:00Oh, the missing concealer of mine WAS listed on th...Oh, the missing concealer of mine WAS listed on the packing slip in the original order btw, just not in the box and not marked OOS at time of shipping either. I think they just forgot to put it in the box. Granted, I did order a lot at once so I am now VERY careful to check the packing slips vs whats actually in the box! I know this a 'duh' kind of thing but had I not noticed and/or notified them immediately I wonder if things would have turned out differently, especially with them ' forgetting' the 2nd time too. That was the strange/funny part, it was the only thing being sent so how did they miss it again!?! Steph M. https://www.blogger.com/profile/15756435184919234323noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-27414539482972231532015-07-01T16:24:21.986-07:002015-07-01T16:24:21.986-07:00Thanks for the mini-review! I had just placed an o...Thanks for the mini-review! I had just placed an order like the DAY before this came out, boo! I want it but will wait for restock. Man, what a mess, kinda glad I wasn't able to get it now because I'd be one of those who expected to get it if the order went through.<br /><br />I had my own (unrelated) shipping mishap with them.... They didn't ship a concealer I ordered which was in stock. Emailed them, got an apology, 5$ coupon code for next order and a reship of the concealer for free. Got the package two days later (oddly, got to me WAY faster than the original order!) but alas, no concealer! Just a packing slip in an empty but sealed padded envelope. Emailed again, same thing: apology, 5$ coupon, reship. This time it took a little longer but finally arrived. I swear all the shipping costs were more than the $3 concealer after all was said and done LOL! They were very responsive and took care of it though no questions asked so hopefully the same goes for this Ambient fiasco! Steph M. https://www.blogger.com/profile/15756435184919234323noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-67660140604699541732015-07-01T16:15:53.396-07:002015-07-01T16:15:53.396-07:00My last order said that until the day of delivery ...My last order said that until the day of delivery so it's not that helpful IMO! Steph M. https://www.blogger.com/profile/15756435184919234323noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-90196018966054293582015-07-01T14:54:54.977-07:002015-07-01T14:54:54.977-07:00So I wanted to update my situation: ordered the pr...So I wanted to update my situation: ordered the product, next day received a shipping confirmation. Thus far USPS tracking has said shipping label created with no update since 6/24...<br /><br />E-mailed them today and received a refund. I am pretty frustrated with e.l.f. for over-selling a product, then making a shipping label so I get a shipping confirmation, then being told oh wait, sorry you actually aren't getting the product. I would be slightly more understanding if after ordering my order was cancelled (it happens, I know) but to create a shipping label for said order seems silly/ridiculous...The e-mail I response I received was some silly canned response along the lines of "sorry an item was missing from your order." LOL. <br /><br />I will never purchase from e.l.f. again. I will always buy from and be a repeat customer with companies that have great customer service and handle issues such as this with a little bit more communication. I worry if I didn't e-mail them I would have never received a refund. Anonymoushttps://www.blogger.com/profile/13331132448747331389noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-18267550668090945172015-07-01T11:02:57.495-07:002015-07-01T11:02:57.495-07:00Yes, same thing for me... Shipping label created o...Yes, same thing for me... Shipping label created on the 24th but no movement since then... Hmmmmm poshpepperhttps://www.blogger.com/profile/09134293304226528738noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-53247102665175568372015-07-01T08:33:43.804-07:002015-07-01T08:33:43.804-07:00Wow. This is quite a mess they've created. I f...Wow. This is quite a mess they've created. I feel extremely lucky now. I ordered this and actually received it! What a bummer for everyone who thought they were getting it and then receiving their package only to find it not in there. They need to seriously rectify this situation with a free shipping offer or even some type of coupon/gift card. The funny thing for me was my package was put in the wrong mailbox. My neighbor brought it over to me Sunday. I tore that thing open and sighed with relief when I saw the palette in there. I really was surprised I got it after reading about everyone else not getting it. At any rate, the palette is quite nice, imo. It is not the same consistency as the Hourglass one, as it does kick up quite a bit of product. But I like all the colors in the elf one. And for the money, it is a nice alternative to the Hourglass one.Anonymoushttps://www.blogger.com/profile/14172566343106039805noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-16932178648573752042015-07-01T08:05:10.412-07:002015-07-01T08:05:10.412-07:00I received mine but never received a shipping conf...I received mine but never received a shipping confirmation. I will have a review up about it soon!! It's beautiful Anonymoushttps://www.blogger.com/profile/16213056967616857533noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-29767252796634372802015-07-01T04:34:31.833-07:002015-07-01T04:34:31.833-07:00What do you think of it...Is it GOOD...??What do you think of it...Is it GOOD...??jt4everamenhttps://www.blogger.com/profile/15362717644719794680noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-10799534737731387182015-06-30T18:00:02.549-07:002015-06-30T18:00:02.549-07:00I bought mine in person at the elf store in NYC. I bought mine in person at the elf store in NYC. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-12586339994610720342015-06-30T16:48:40.925-07:002015-06-30T16:48:40.925-07:00Same here. My order said "shipping label crea...Same here. My order said "shipping label created" but hasn't changed again. That was June 25th. I really really hope I get it in the mail this week. I don't really want to reorder Anonymoushttps://www.blogger.com/profile/07766150256809118002noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-73318346780884244362015-06-30T16:36:42.994-07:002015-06-30T16:36:42.994-07:00I am wondering that too. I have signed up My USPS ...I am wondering that too. I have signed up My USPS so I can see all my incoming packages and it is still showing as label created since I ordered it. <br /><br />Although completely unrelated, I ordered an item from a different company that shipped and was still showing in Colorado and today it showed up at my house. So maybe they haven't scanned it in awhile?<br /><br />I find it strange they would create a shipping label for an item that is sold out...hope that isn't the case!Anonymoushttps://www.blogger.com/profile/13331132448747331389noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-39585313314263543272015-06-30T14:57:54.619-07:002015-06-30T14:57:54.619-07:00Did anyone get a shipping email but the tracking h...Did anyone get a shipping email but the tracking has been sitting on "shipping label created" since last week? That's what happened to me and I'm wondering if that means there is actually no palette to ship to me, haha.Unknownhttps://www.blogger.com/profile/06671622155579208686noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-11418622829268901452015-06-30T14:14:13.674-07:002015-06-30T14:14:13.674-07:00Thanks so much for the info! I also did not receiv...Thanks so much for the info! I also did not receive it, but I just really hope there's some kind of free shipping offer when I order it again because I don't want to pay the shipping.... That made it for me the first time around. Anonymoushttps://www.blogger.com/profile/04798154800021571338noreply@blogger.comtag:blogger.com,1999:blog-923437194678664102.post-2374768022377081542015-06-30T13:57:57.985-07:002015-06-30T13:57:57.985-07:00Thanks for the update!Thanks for the update!Anonymousnoreply@blogger.com